MetLife Auto & Home, a subsidiary of MetLife, Inc. (NYSE: MET), is one of the nation's leading personal lines property and casualty insurance companies, insuring over 3.8 million autos and homes. The company was named among the industry's leaders in customer service according to J.D. Power & Associates' 2005 Claims Customer Satisfaction surveys for both auto and home.
Brushed some guys fender a few months back. Nothing too serious I thought. The deductible covered the damage. Except Metlife started treating me like a criminal driver. Pushed up the premium. The call center gave me the runaround the first two or three times I called. It was like they were doing me a big favor keeping me on their books. Finally got it sorted out when I talked to a bigger boss. But next time, I’m not telling them if I get in an accident.